Design thinking session with Tele2
The company’s request was to identify problems with points of sale and motivation monobrand sellers. Managers of Labmedia company applied the method of design thinking in order to enhance employees’ motivation and increase sales. The goal is to reveal employee problems and develop technical specifications for solutions. Based on the results of the session, our specialists and representatives of tele2 worked out together a technical task, relying on all prototypes and up-to-date concepts identified during the work.
Under quarantine conditions, we conducted a remote session. Unfortunately, employees are often on the road, and it is impossible to call everyone together at the same time. For this reason, Labmedia specialists made individual calls, conducted ‘one-on-one’ depth interview and identified the topic for the majority of employee’s problems.
During the quarantine session, we were discussing the problem of structuring training. The truth is that employees need to take many courses, and they find difficult to understand where to start immediately, and what courses can be postponed for later. After the session, the moderators stressed the point that courses should be classified so that employees could understand the training algorithm and their progress. It would seem that the solution is clear, it was necessary to structure the courses, and it would be easier for managers to continue working and tracking their progress, but to find it out, we took a session of design thinking, which helped to develop a solution for the company.
Design thinking session with Labmedia
This method requires a lot of investment at the beginning, but surely, it compensates in the result. Only those products and services that are necessary for the client will be created. The approach increases sales volume and let find solutions for business and ultimate users, optimizes the staff management system.
For more than 20 years, Labmedia has been using the design thinking method as an important step in the development of technical specifications for the automation of staff management in large companies.
Specialists of Labmedia help clients to:
· identify a list of issues and needs for ultimate users
· create ideas and localize them
· simulate the user experience by a prototype that will later be recreated in a real IT solution.
Obtaining the session of design thinking, the client gets the opportunity to organize and hold a session with our company’s employees. The output of collaborative work is a technical task, technical project or prototype of the future solution, developed in Figma or Axure RP programs.
We will prepare and hold a session of design thinking, and help you focus on important points, discarding inappropriate ideas, and then we establish business tasks for the product and give you a hand to find an effective solution for them.